Effective Date: December 16, 2025
Last Updated: December 16, 2025

Agreement to Terms

These Terms of Service (“Terms”) constitute a legally binding agreement between you and Vectors Aviation, LLC (“Vectors,” “we,” “us,” or “our”) regarding your use of the Vectors aviation maintenance and operations intelligence service (the “Service”).

By using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

If you do not agree to these Terms, do not use the Service.

Critical Aviation Safety Notice

AI-Generated Information Disclaimer

THE SERVICE USES ARTIFICIAL INTELLIGENCE TO GENERATE RESPONSES. AI-GENERATED INFORMATION MAY BE INCOMPLETE, INACCURATE, OR INCORRECT.

  • Verify all information with official sources before relying on it for flight operations or maintenance decisions
  • Cross-check regulatory compliance against current FAA regulations and airworthiness directives
  • Confirm maintenance due dates with actual logbook entries and aircraft records
  • Do not rely solely on AI responses for critical safety decisions

Pilot in Command Authority

Per 14 CFR § 91.3 (Federal Aviation Regulations), the pilot in command is directly responsible for and is the final authority as to the operation of the aircraft.

The Service is provided for informational and convenience purposes only. It does not:

  • Replace your responsibility as pilot in command
  • Substitute for official FAA publications, regulations, or guidance
  • Serve as the sole source for airworthiness determinations
  • Override manufacturer maintenance requirements or FAA directives
  • Constitute professional advice from a certificated mechanic or inspector

You remain solely responsible for:

  • Verifying aircraft airworthiness before each flight
  • Ensuring compliance with all applicable FAA regulations
  • Confirming accuracy of maintenance records and due dates
  • Making final go/no-go decisions
  • Operating within the limitations of your certificates and ratings

Use of Information

Information provided by the Service, including but not limited to:

  • Maintenance schedules and due dates
  • Weather briefings and forecasts
  • Aircraft performance calculations
  • Regulatory compliance status
  • Document search results

Must be verified with authoritative sources including:

  • Official aircraft logbooks and maintenance records
  • Current FAA regulations (FAR/AIM)
  • Aircraft Flight Manual / Pilot’s Operating Handbook
  • FAA-issued Airworthiness Directives
  • Current NOTAM and weather briefings from official sources
  • Certificated mechanics and inspectors

Service Accuracy Depends on Your Data

THE SERVICE’S ASSESSMENTS ARE ONLY AS ACCURATE AS THE DATA YOU PROVIDE.

If you:

  • Have not logged recent flights
  • Have incorrect aircraft hours or cycles
  • Have not uploaded current maintenance records
  • Have incomplete or outdated information
  • Have not updated equipment changes or modifications

Then the Service’s output WILL BE INCORRECT.

The Service cannot verify the accuracy of your data and assumes all information you provide is current and correct. “Garbage in, garbage out”—inaccurate input data will produce inaccurate assessments.

Flight Readiness Assessments Are Not Airworthiness Determinations

When the Service provides a “flight readiness” assessment, it is NOT an airworthiness determination.

The assessment is:

  • A SUMMARY of data you have entered, not an inspection
  • Based ONLY on the information you provided
  • NOT a verification of actual compliance with FARs
  • NOT a substitute for your preflight airworthiness check
  • NOT a certification that your aircraft is legal to fly

The Service may state “ready to fly” or “no overdue items found” - this means only that no items appear overdue BASED ON THE DATA YOU ENTERED. It does NOT mean:

  • Your aircraft is actually airworthy
  • You have met all FAA regulatory requirements
  • Your maintenance records are complete or accurate
  • You are current and qualified to fly

You MUST verify all items against your actual aircraft logbooks before each flight.

No Guarantee of Regulatory Compliance

THE SERVICE DOES NOT GUARANTEE COMPLIANCE WITH FAA REGULATIONS.

If you:

  • Fail a ramp check or FAA inspection
  • Are cited for regulatory violations
  • Are found operating outside currency requirements
  • Are operating an unairworthy aircraft
  • Receive an FAA enforcement action
  • Are involved in an incident or accident investigation

You CANNOT claim reliance on the Service’s output as a defense.

YOU are solely responsible for:

  • Verifying compliance before each flight
  • Maintaining accurate and complete records
  • Ensuring aircraft airworthiness
  • Meeting all pilot currency requirements
  • Complying with all applicable FARs

The Service is a convenience tool for tracking and organizing information. It does not replace your legal obligations as pilot in command or aircraft owner/operator.

Eligibility

To use the Service, you must:

  • Be at least 18 years of age
  • Be legally capable of entering into binding contracts
  • Provide accurate and complete registration information
  • Comply with all applicable aviation regulations and laws

If you are using the Service on behalf of an organization (flight school, aircraft partnership, maintenance facility), you represent that you have authority to bind that organization to these Terms.

Account Registration and Security

Creating an Account

When you use the Service via SMS, we automatically create an account associated with your phone number. You may optionally provide:

  • Full name
  • Email address
  • Aircraft registration information
  • Team affiliations

Account Responsibilities

You are responsible for:

  • Maintaining the security of your phone number and account access
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized use
  • Ensuring your contact information is current and accurate

Account Suspension or Termination

We reserve the right to suspend or terminate your account if:

  • You violate these Terms or our Acceptable Use Policy
  • You provide false or misleading information
  • Your use poses a safety or security risk
  • You engage in abusive or fraudulent behavior
  • Payment obligations are not met

Immediate Suspension Without Notice:

We may suspend access immediately without prior notice if:

  • Required by law, court order, or regulatory authority (FAA, law enforcement)
  • Necessary to prevent ongoing harm, liability, or safety risk
  • Your account shows signs of unauthorized access or security compromise
  • We detect fraudulent, illegal, or abusive activity
  • Outstanding payment obligations exceed 30 days past due
  • You upload forged documents or falsified maintenance records

Notice of Suspension:

  • We will provide notice of suspension when legally permitted
  • Typically within 24 hours of suspension
  • Via SMS and/or email to your registered contact information
  • May be delayed if notice would compromise investigation or safety

Account Restoration:

You may request account restoration by:

  • Curing the violation that led to suspension
  • Paying all outstanding amounts owed
  • Providing requested verification or documentation
  • Agreeing to additional monitoring or restrictions
  • Demonstrating corrective actions taken

We reserve the right to:

  • Decline restoration requests for serious violations
  • Require additional terms or security measures
  • Permanently terminate accounts for repeated violations

Service Description and Limitations

What the Service Provides

The Service offers:

  • SMS-based conversational interface for aircraft operations queries
  • Maintenance schedule tracking and reminders
  • Document search and retrieval (POH, ADs, regulations)
  • Flight readiness assessments
  • Weather and airport information aggregation
  • Maintenance log management
  • Compliance tracking assistance

Service Limitations

The Service does NOT:

  • Provide official weather briefings (use FAA-approved sources)
  • File flight plans
  • Replace official FAA publications or manufacturer documentation
  • Constitute professional mechanical or flight instruction
  • Guarantee accuracy, completeness, or timeliness of information
  • Perform official airworthiness inspections or certifications

Beta and Experimental Features

The Service may include beta, pilot, or experimental features (“Beta Features”):

Beta Features Disclaimer:

  • Provided AS-IS with no warranties of any kind
  • May be discontinued, modified, or removed at any time without notice
  • May contain bugs, errors, or defects
  • May cause data loss or service interruptions
  • Not recommended for production use or critical operations
  • May have limited or no support
  • May not be covered by Service Level Agreements (if any)

Your Responsibility:

  • Use Beta Features at your own risk
  • Maintain backups of data used with Beta Features
  • Do not rely on Beta Features for critical safety or compliance functions
  • Understand that Beta Features may become paid features

We may:

  • Solicit feedback on Beta Features
  • Use your feedback without compensation
  • Change Beta Features based on testing results
  • Transition Beta Features to general availability
  • Remove Beta Features that don’t meet standards

AI and Machine Learning

The Service uses artificial intelligence and machine learning models to:

  • Understand and respond to your messages
  • Search your uploaded documents
  • Generate maintenance recommendations
  • Calculate estimated compliance dates

AI Limitations:

  • May generate plausible-sounding but incorrect information
  • Cannot replace human judgment and expertise
  • May misinterpret context or ambiguous queries
  • May not have access to the most current information
  • Should not be the sole basis for critical decisions

Your Responsibility:

  • Verify AI-generated information before acting on it
  • Report inaccuracies or concerning responses to us
  • Do not rely on AI responses for emergency situations
  • Maintain original documentation and records

Third-Party Data Disclaimer

THE SERVICE USES THIRD-PARTY DATA SOURCES TO PROVIDE WEATHER, AIRPORT INFORMATION, AIRWORTHINESS DIRECTIVES, REGULATORY CONTENT, AND OTHER AVIATION INFORMATION.

We do NOT guarantee that third-party data sources (including the FAA, NOAA, weather providers, or other government agencies) have provided data that is:

  • Accurate or complete
  • Timely or current
  • Properly formatted for display
  • Free from errors or omissions

Specific Data Limitations:

Weather Data:

  • Weather information is provided for planning purposes only
  • NOT approved for official pre-flight weather briefings
  • May be delayed, incomplete, or inaccurate
  • Users must obtain official weather briefings from FAA-approved sources (1800wxbrief.com, Flight Service)

TFRs (Temporary Flight Restrictions):

  • TFRs displayed in the Service use available third-party data
  • TFR graphics may not reflect the most current restrictions
  • TFR boundaries may be imprecise or incorrectly displayed
  • ALWAYS contact Flight Service or check official FAA sources for current TFRs

Airport and Facility Information:

  • Airport data (runways, frequencies, services) may be outdated
  • NOTAMs may be delayed or incomplete
  • Facility closures or restrictions may not be reflected
  • Verify all airport information with current Chart Supplements and NOTAMs

Airworthiness Directives and Regulations:

  • AD compliance information is based on your logged data
  • We cannot verify whether ADs apply to your specific aircraft
  • Regulatory content may not reflect the most recent amendments
  • Always verify compliance with current FAA sources

User Responsibility:

  • Always contact official sources for the most accurate and timely information
  • Do not rely solely on the Service for safety-critical decisions
  • Verify all information before flight operations
  • Report data inaccuracies to us so we can work with data providers

Location Data Disclaimer

THE SERVICE MAY USE GPS AND OTHER LOCATION-IDENTIFICATION TECHNOLOGIES TO PROVIDE LOCATION-BASED FEATURES.

YOUR USE OF LOCATION-BASED FEATURES IS AT YOUR SOLE RISK. LOCATION DATA MAY NOT BE ACCURATE.

Location Data Limitations:

  • GPS signals can be degraded, blocked, or unavailable
  • Location accuracy depends on device hardware and conditions
  • Atmospheric conditions, terrain, and buildings affect GPS accuracy
  • GPS interference or jamming may occur
  • Position information may be delayed or incorrect

The Service is NOT intended for:

  • Primary navigation during flight operations
  • Life support or safety-critical systems
  • Operation of nuclear facilities, air traffic control, or aircraft communication systems
  • Any use where failure could lead to death, personal injury, or severe environmental damage

You acknowledge that:

  • Location features are supplemental tools only
  • You must use appropriate navigation equipment and charts for flight
  • You will not rely on the Service’s location data as your sole means of navigation
  • No software can replace proper navigation procedures and equipment

Acceptable Use Policy

Permitted Uses

You agree to use the Service:

  • In compliance with all applicable aviation regulations and laws
  • For lawful purposes only
  • In a manner that does not harm, impair, or overload the Service
  • Respectfully and professionally
  • With accurate information about your aircraft and operations
  • Only for your own aircraft or those you are authorized to manage

Prohibited Activities

General Prohibitions - You may NOT:

  • Use the Service for any illegal purpose or to facilitate illegal activity
  • Violate any local, state, national, or international law
  • Infringe intellectual property rights of Vectors or third parties
  • Share your account credentials with unauthorized persons
  • Use another person’s account without permission
  • Impersonate another person, entity, or Vectors employee
  • Misrepresent your identity, affiliation, or authority

System Abuse - You may NOT:

  • Attempt to gain unauthorized access to the Service or other users’ data
  • Probe, scan, or test the vulnerability of the Service
  • Breach or circumvent security or authentication measures
  • Access data not intended for you or log into accounts you’re not authorized to access
  • Interfere with or disrupt the Service’s operation or servers
  • Introduce viruses, malware, worms, or harmful code
  • Use automated systems (bots, scrapers) to access the Service
  • Reverse engineer, decompile, or disassemble the Service
  • Attempt to discover the Service’s source code or algorithms
  • Overload, flood, or spam the Service with excessive requests

SMS/Messaging Abuse - You may NOT:

  • Send spam, unsolicited messages, or bulk messages through the Service
  • Use the Service to send malicious links or phishing attempts
  • Harass, threaten, intimidate, or abuse Vectors staff or other users
  • Use profane, abusive, or discriminatory language
  • Impersonate emergency services or create false emergencies
  • Send messages designed to crash or disrupt the Service
  • Share the Service’s phone number for purposes other than legitimate use

Content Violations - You may NOT:

  • Upload false, fraudulent, or fabricated maintenance records
  • Upload copyrighted material without proper authorization
  • Upload documents you don’t have legal right to possess
  • Misrepresent aircraft airworthiness or compliance status
  • Forge logbook entries or official documents
  • Upload pornographic, obscene, or otherwise inappropriate content
  • Upload content that violates export control laws (ITAR, EAR)
  • Share sensitive data about other users without their consent

Aviation-Specific Prohibitions - You may NOT:

  • Use the Service while acting as pilot in command during flight
  • Rely on the Service in place of official preflight procedures
  • File false position reports or safety-related information
  • Misrepresent your pilot certificates, ratings, or currency
  • Use the Service to facilitate illegal charter operations
  • Upload stolen aircraft documents or records
  • Interfere with official FAA communications or systems

Commercial Misuse - You may NOT:

  • Resell or sublicense access to the Service
  • Use the Service to build a competing product
  • Extract data to create derivative databases or services
  • Use the Service on behalf of third parties without authorization
  • Offer the Service as part of a service bureau or time-sharing arrangement

Data Accuracy Requirements

You are responsible for:

  • Providing accurate aircraft registration and specifications
  • Entering correct flight hours, cycles, and hobbs times
  • Uploading legitimate, unaltered documents and records
  • Updating information promptly when it changes
  • Logging all flights and maintenance work completely
  • Ensuring your data matches your physical logbooks
  • Correcting errors when discovered
  • Not relying on outdated or unverified data

CRITICAL: The Service’s compliance calculations and flight readiness assessments are ONLY as good as the data you provide. If your data is incomplete, outdated, or inaccurate, the Service’s output will be wrong. You cannot claim the Service gave incorrect information if you provided incorrect data.

Prohibited Sensitive Information

THE SERVICE IS NOT DESIGNED OR INTENDED TO STORE, PROCESS, OR HANDLE SENSITIVE PERSONAL INFORMATION.

You may NOT upload, transmit, or input the following types of sensitive information (“Sensitive Information”):

  1. Protected Health Information (PHI) as defined under the Health Insurance Portability and Accountability Act (“HIPAA”), including:
    • Medical records
    • Medical certificates (you may reference expiration dates only)
    • Mental health information
    • Prescription medication details
    • Disability information
    • Health insurance information

  2. Children’s Personal Information subject to the Children’s Online Privacy Protection Act (“COPPA”), including any personal information from individuals under 13 years of age

  3. Financial Account Information protected under the Gramm-Leach-Bliley Act (“GLBA”), including:
    • Bank account numbers
    • Credit card numbers (except through authorized payment processors)
    • Financial account credentials
    • Investment account information
  4. Government Identification Numbers, including:
    • Social Security Numbers
    • State-issued driver’s license numbers (FAA pilot certificates are permitted - see below)
    • Passport numbers
    • Tax identification numbers
  5. Special Categories of Data under EU GDPR Article 9(1), including:
    • Racial or ethnic origin
    • Political opinions
    • Religious or philosophical beliefs
    • Trade union membership
    • Genetic data
    • Biometric data for identification purposes
    • Sexual orientation
  6. Other Regulated Information, including:
    • Payment card information (except through PCI-compliant payment processors)
    • Criminal background records
    • Information subject to attorney-client privilege
    • National security information or classified data

Permitted Aviation Information:

You MAY upload and use:

  • Aircraft registration numbers
  • Aircraft logbook entries
  • Maintenance records and work orders
  • FAA pilot certificates (including photos/scans of your physical certificate card)
  • Pilot certificate numbers and ratings (your own)
  • Medical certificate expiration dates (dates only, not medical details)
  • Aircraft documents (POH, weight & balance, airworthiness certificate)
  • Flight logs and hour/cycle tracking
  • Airport and weather information

Important Clarification:

  • Allowed: FAA-issued pilot certificates (airman certificates) with certificate numbers
  • Prohibited: State DMV driver’s licenses (unless required for identity verification during account setup)

Consequences of Uploading Sensitive Information:

If we discover Sensitive Information has been uploaded:

  • We will immediately remove or redact the information
  • We may suspend your account pending investigation
  • We may terminate your account for repeated violations
  • We are NOT liable for any unauthorized disclosure of Sensitive Information you uploaded in violation of this policy

Our Responsibilities:

We are NOT a covered entity under HIPAA, a financial institution under GLBA, or designed to comply with COPPA. We do not:

  • Provide HIPAA-compliant services
  • Enter into Business Associate Agreements
  • Provide PCI-DSS compliant storage (except through payment processors)
  • Offer COPPA-compliant services for children

If you have questions about what information is appropriate to upload, contact us at privacy@withvectors.com before uploading.

Enforcement and Consequences

Violations of this Acceptable Use Policy may result in:

  • Warning and request to cease the prohibited activity
  • Temporary suspension of your account
  • Permanent termination of your account
  • Deletion of violating content
  • Reporting to law enforcement or regulatory authorities
  • Legal action to recover damages
  • Reporting to FAA or other aviation authorities for aviation-specific violations

We reserve the right to:

  • Investigate suspected violations
  • Access and review account data as needed for investigation
  • Cooperate with law enforcement and regulatory agencies
  • Take immediate action without prior notice for serious violations
  • Terminate service without refund for AUP violations

Examples of serious violations requiring immediate termination:

  • Uploading forged documents or maintenance records
  • Attempting to hack or breach the Service
  • Using the Service to facilitate illegal operations
  • Harassment or threats against users or staff
  • Intentionally providing false data that could affect safety

Reporting Violations

If you become aware of violations of this Acceptable Use Policy:

For immediate safety concerns:

  • Contact FAA or appropriate authorities directly
  • Then notify us at security@withvectors.com

For other violations:

  • Email: abuse@withvectors.com
  • SMS: Text “REPORT” to our service number
  • Include: Description of violation, date/time, relevant screenshots

We will investigate reports promptly and take appropriate action. We may not disclose the outcome of investigations to reporters due to privacy considerations.

Monitoring and Enforcement

We may monitor use of the Service to:

  • Detect violations of this policy
  • Ensure compliance with aviation regulations
  • Prevent fraud and abuse
  • Maintain service quality and security
  • Respond to legal requirements

We do NOT:

  • Proactively monitor all messages or content
  • Review your data without reason
  • Disclose user data except as required by law or outlined in Privacy Policy

Changes to This Policy

We may update this Acceptable Use Policy as needed to address new issues or clarify existing rules. Material changes will be communicated via SMS or email. Continued use after changes constitutes acceptance.

Intellectual Property Rights

Service Content

The Service, including its software, text, graphics, user interface, algorithms, and all intellectual property rights therein, is owned by Vectors or its licensors and is protected by copyright, trademark, and other laws.

Your Content

You retain ownership of content you upload (maintenance logs, documents, aircraft data). By uploading content, you grant Vectors a worldwide, non-exclusive, royalty-free license to:

  • Store and process your content to provide the Service
  • Use anonymized, aggregated data to improve the Service
  • Backup and archive your content for Service operation

Third-Party Content

The Service may include:

  • FAA regulations and publications (public domain)
  • Weather data from third-party providers
  • Airport and facility information (public domain or licensed)
  • Aircraft manufacturer data (used with permission or under fair use)

Third-party content is subject to the intellectual property rights of its respective owners.

Feedback

If you provide feedback, suggestions, or ideas about the Service, you grant Vectors an unrestricted, perpetual license to use that feedback without compensation or attribution.

Payment Terms (Premium Features)

Free Trial

New users receive a 14-day free trial of premium features. After the trial:

  • Basic features remain free
  • Premium features require a paid subscription

Subscription Plans

Premium subscriptions are billed:

  • Monthly or annually (your choice)
  • Automatically renewing unless cancelled
  • At the rate disclosed at time of purchase

Payment Processing

Payments are processed by Stripe. By subscribing, you authorize:

  • Automatic charges to your payment method
  • Storage of payment information by Stripe (not by us)
  • Price increases with at least 30 days notice

Cancellation and Refunds

You may cancel your subscription at any time:

  • Cancellation takes effect at the end of the current billing period
  • No refunds for partial periods
  • Access to premium features ends at subscription expiration
  • Your data is retained per our Privacy Policy

Price Changes

We may change subscription prices with 30 days notice. Continued use after price changes constitutes acceptance of the new pricing.

Service Availability and Modifications

No Uptime Guarantee

We strive for high availability but do not guarantee uninterrupted access. The Service may be unavailable due to:

  • Scheduled maintenance
  • Technical difficulties
  • Third-party service outages (SMS provider, AI models, etc.)
  • Force majeure events

Service Modifications

We reserve the right to:

  • Modify or discontinue features with or without notice
  • Change the Service’s functionality or interface
  • Update system requirements
  • Implement usage limits or restrictions

We are not liable for any modification, suspension, or discontinuation of the Service.

Disclaimers and Limitation of Liability

NO WARRANTY

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING:

  • Warranties of merchantability or fitness for a particular purpose
  • That the Service will be error-free, secure, or uninterrupted
  • That information provided will be accurate, complete, or current
  • That AI-generated content will be correct or reliable

LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

VECTORS, ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR:

  • Indirect, incidental, special, consequential, or punitive damages
  • Lost profits, data, or opportunities
  • Aircraft accidents, incidents, or damage
  • Regulatory enforcement actions or violations
  • Reliance on AI-generated information
  • Service interruptions or data loss

OUR TOTAL LIABILITY TO YOU SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE SERVICE IN THE 12 MONTHS PRECEDING THE CLAIM, OR $100, WHICHEVER IS GREATER.

Aviation-Specific Disclaimers

VECTORS IS NOT RESPONSIBLE FOR:

  • Airworthiness determinations or inspections
  • Compliance with FAA regulations
  • Accuracy of maintenance records you provide
  • Flight planning or navigation decisions
  • Weather-related incidents
  • Mechanical failures or maintenance defects
  • Pilot error or lack of currency
  • Violations of FARs or other regulations
  • FAA ramp checks, inspections, or enforcement actions
  • Certificate suspensions or revocations
  • Civil penalties or fines
  • Criminal charges related to aircraft operation
  • Insurance claim denials based on compliance issues

Specific Scenarios Where Vectors Is Not Liable:

  • You rely on the Service’s “ready to fly” assessment without checking actual logbooks
  • The Service shows compliance but your records are incomplete or inaccurate
  • You fail a ramp check despite the Service showing “no overdue items”
  • An accident occurs and investigators find expired inspections or ADs
  • You operate with expired pilot certificates or medical certificates
  • Your insurance denies a claim due to airworthiness or compliance issues

You acknowledge that:

  • Aviation inherently involves risks
  • You assume all risks associated with aircraft operation and maintenance
  • The Service’s output depends entirely on data accuracy
  • You are solely responsible for verifying compliance before flight
  • No software can replace proper preflight planning and airworthiness checks

Indemnification

You agree to indemnify, defend, and hold harmless Vectors, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

  • Your use of the Service
  • Your violation of these Terms
  • Your violation of any aviation regulations
  • Aircraft accidents or incidents
  • Inaccurate information you provide
  • Your reliance on AI-generated content
  • Third-party claims related to your use

EXCEPT for claims arising SOLELY from:

  • Vectors’ gross negligence or willful misconduct
  • Vectors’ violation of applicable law
  • Vectors’ material breach of these Terms
  • Vectors’ failure to implement reasonable security measures resulting in a data breach

For mixed-fault claims (where both parties contributed to the harm):

  • You will indemnify Vectors to the extent the claim arises from your actions
  • Vectors will be responsible for its proportionate share of liability arising from its actions
  • The determination of proportionate responsibility will be made by the arbitrator or court

Third-Party Services and Integrations

The Service integrates with third-party services:

  • Twilio (SMS delivery)
  • Stripe (payment processing)
  • OpenAI and Google Gemini (AI language models)
  • Weather providers
  • Aviation data sources

These third parties have their own terms of service and privacy policies. We are not responsible for:

  • Third-party service availability or reliability
  • Third-party data accuracy or security
  • Third-party terms or pricing changes
  • Third-party service interruptions

Data and Privacy

Your use of the Service is subject to our Privacy Policy, which is incorporated into these Terms by reference.

Key Points:

  • We collect information you provide and usage data
  • Your messages and aircraft data are processed by AI providers
  • We implement security measures but cannot guarantee absolute security
  • You can access, update, or delete your data
  • See our Privacy Policy for complete details

Termination

Termination by You

You may terminate your account at any time by:

  • Sending an SMS request to delete your account
  • Emailing support@withvectors.com
  • Following in-app account deletion procedures (when available)

Termination by Us

We may terminate or suspend your access immediately if:

  • You breach these Terms
  • Your use creates safety or security risks
  • We are required by law or regulation
  • We cease offering the Service

Effect of Termination

Upon termination:

  • Your access to the Service ends immediately
  • We may delete your data per our retention policy
  • Accrued payment obligations survive termination
  • Provisions that by nature should survive (liability limitations, indemnification) remain in effect

Dispute Resolution

Governing Law

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law provisions.

Arbitration Agreement

PLEASE READ THIS CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

Any dispute arising from these Terms or the Service shall be resolved by binding arbitration rather than in court, except:

  • Small claims court disputes (under $10,000)
  • Intellectual property disputes
  • Emergency injunctive relief

Opt-Out Right:

If you are a new user, you may opt out of this Arbitration Agreement within thirty (30) days of first accepting these Terms by:

  • Emailing legal@withvectors.com with your full name and phone number
  • Stating clearly: “I opt out of the Arbitration Agreement”

Opting out of arbitration does not affect any other part of these Terms. If you opt out, disputes will be resolved in the courts specified in the Governing Law section. You cannot opt out after the 30-day period expires.

Arbitration Terms:

  • Administered by the American Arbitration Association (AAA)
  • AAA’s Commercial Arbitration Rules apply
  • One arbitrator selected per AAA procedures
  • Location: Boise, Idaho —or— Remote by video
  • Arbitrator’s decision is final and binding

Arbitration Costs:

  • Each party bears their own attorney’s fees unless arbitrator awards otherwise
  • For individual (non-business) disputes under $75,000:
    • Vectors will pay all AAA filing and arbitrator fees exceeding small claims court filing fees
    • Vectors will reimburse your reasonable attorney’s fees if you prevail and arbitrator so awards
  • For business disputes or disputes over $75,000: standard AAA fee allocation applies

Class Action Waiver

YOU AGREE TO RESOLVE DISPUTES INDIVIDUALLY, NOT AS PART OF A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.

You waive the right to participate in class actions, class arbitrations, or representative proceedings.

Exceptions to Arbitration

Notwithstanding the arbitration agreement:

  • Either party may seek injunctive relief in court for intellectual property violations
  • Either party may bring claims in small claims court
  • You may report regulatory violations to the FAA or other agencies

Miscellaneous

Export Control and ITAR Compliance

The Service is subject to U.S. export control laws, including the International Traffic in Arms Regulations (ITAR) and Export Administration Regulations (EAR).

You represent and warrant that:

  • You are not located in, or a national of, any country subject to U.S. embargo
  • You are not on any U.S. government list of prohibited or restricted parties (including Denied Persons List, Entity List, Specially Designated Nationals List)
  • You will comply with all applicable U.S. export control laws and regulations
  • You will not use the Service in violation of any export restrictions

Prohibited Content - Do NOT Upload:

  • ITAR-controlled technical data (defense articles, defense services)
  • Export-controlled aircraft specifications beyond publicly available information
  • Classified or sensitive security information
  • Proprietary technical data you don’t have rights to export
  • Content that would require an export license to share

Aviation-Specific ITAR Concerns: Some aircraft technical data may be subject to ITAR if it relates to:

  • Military aircraft or equipment
  • Defense-related modifications or capabilities
  • Restricted technology or manufacturing processes

If you are unsure whether content is export-controlled, consult with legal counsel before uploading.

Vectors Responsibilities:

  • We comply with U.S. export control laws
  • We may restrict access based on user location
  • We may remove content that violates export controls
  • We will cooperate with government export control authorities

Violations: Violation of export control laws may result in:

  • Immediate account termination
  • Content removal
  • Reporting to appropriate government agencies
  • Criminal and civil penalties under U.S. law

Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Vectors regarding the Service.

Modifications to Terms

We may modify these Terms at any time. Material changes will be notified via:

  • SMS to your registered phone number
  • Email (if provided)
  • Notice on the Service

Continued use after changes constitutes acceptance. If you disagree with changes, you must stop using the Service.

Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in full effect.

No Waiver

Our failure to enforce any provision does not waive our right to enforce it later.

Assignment

You may not assign or transfer these Terms. We may assign our rights and obligations to any successor or affiliate.

Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control, including natural disasters, wars, acts of government, network failures, or third-party service outages.

Contact Information

For questions about these Terms:

Email: support@withvectors.com
SMS: +1(650)887-5829 Mail: Vectors Aviation, 1123 12TH AVE RD #352, NAMPA, IDAHO 83686-5738

For legal notices: legal@withvectors.com

Acknowledgment

BY USING THE SERVICE, YOU ACKNOWLEDGE THAT:

  • You have read and understood these Terms
  • You agree to be bound by these Terms and our Privacy Policy
  • You understand the AI limitations and safety disclaimers
  • You remain responsible as pilot in command per FAA regulations
  • You will verify all information before relying on it for flight operations
  • You assume all risks associated with using the Service

Last Updated: December 16, 2025

If you do not agree to these Terms, do not use the Service.